At Laila Jade Coffee, we stand behind the quality of our products and want every customer to be satisfied with their purchase. We understand that tastes differ, and we strive to ensure that all of our customers enjoy their coffee experience.
Eligibility for a Refund
Time Frame:
You are eligible for a full refund if you are not completely satisfied with your purchase and request a refund within 30 days of receiving your order.
Condition:
To be eligible for a refund, you must have purchased the coffee directly from our website. Please ensure that at least half of the product remains at the time of the refund request to help us understand what might have gone wrong.
Process for Requesting a Refund
Contact Us:
To initiate a refund, please contact our customer service team via email at rick@lailajadecoffee.com. Provide your order number, the date of purchase, and a brief explanation of your dissatisfaction.
Return of Product:
Depending on the situation, we may require the return of the remaining product. If needed, we will provide you with a prepaid return label.
Review:
Once we receive your refund request (and any remaining product, if applicable), we will promptly review it to ensure it meets our policy criteria.
Refund Approval and Processing:
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically 5-7 business days.
Additional Information:
Shipping charges are non-refundable. If you received a damaged or incorrect item, please inform our customer service immediately so we can correct the issue. We reserve the right to modify or amend this policy at any time without prior notice. We value your patronage and feedback and strive to remedy any issues with your order to your satisfaction.